I think that the most frustrating component of these issues is that the (management folks) don't give feedback that they received the issue and what they have done about it...
Tuesday I called the apartment complex management office and told them that I heard scratching noises in the wall behind the stove. During the day Tuesday, it seems that they may have called critter control who (may have) come over and put a trap in the crawlspace above our second floor apartment.
I called yesterday morning, got the office VM, reported that the scratching noises were still happening and to ask what they were doing about it.
I called yesterday afternoon, got the office VM, reported the scratching noises again.
I called this morning, to report continued scratching and clawing, left VM.
I called midday today, got the assistant property manager, Kim, a sirly woman, who would make a good diesel-dyke if she swung that way.
Kim - Yeah, I called (critter control guy) and he has put traps up in the crawlspace.
Jeff- Over the last three days I have been leaving messages telling you that the critter is in the wall, about 4 foot above the floor in the area behind the stove, NOT IN THE CEILING. I don't hear them in the ceiling, this time...
(now would be a good time to tell you kind folks that critters in the crawlspace are about a quarterly occurrence in this garden apartment and that most of the time, we are given NO FEEDBACK about the progress of the issue.)
Kim - I'll call (critter control guy) and find out what's happening.
(a couple of hours pass). I call and get VM. I tell them that the critter has started making noises that sound like crying.
I called and chatted with Dave njbigbear, who called the management office on the other line and let me listen in. He was told that the (critter control guy) has traps up in the crawlspace and that they are checked hourly. He told her that he has heard scratching noises in the wall also.
Still on the phone w/ Dave. I check the hatchway to the crawlspace and I see a cobweb still attached, figure that the (critter control guy) has not showed up. [I'm pissed now].
(about 10 minutes pass).
I call the office and get Kim.
Jeff- Kim, Jeff in 9B, what is happening to resolve the critter problem in the wall?
Kim - I have not been able to get ahold of the (critter control guy) to get an update.
Jeff- Did you get my earlier messages?
Kim - no.
Jeff- The critters are tapping on the wall now and making noises that sound like crying.
Kim - ok.
About 15 minutes later I am visited by Ben, a cute twenty-something maintenance guy, who shows up with a hav-a-heart trap, a jar of peanut butter and a ladder. He is preparing to head into the crawlspace. I ask that he go into the kitchen and have a listen to the wall. He hears the critters in the wall. He goes up in the crawlspace and advises that there is a trap up there.
Jeff- Hum, interesting. Can you see any evidence of critters?
Ben - Oh yes, there are tracks, this way and that.
Jeff- Can you see how they got in?
Ben - Yes, I can see daylight over near the eves on the back side of the building.
Jeff- Can you see down into the wall around the area above the stove?
Ben - drops to the floor of the crawlspace. seems to be trying to get closer to the outer wall of the building. I can't get close enough to see down that part of the wall, and there is plywood in the way. It looks like the critters are coming across here, going up and over the plywood and down the wall.
Jeff- hum, so they have been at this for a while.
Ben - yes, probably quite a while.
[fast forward] Three maintenance guys in the kitchen, two crouching down behind the stove that has been pulled out from the wall, the manager is holding the flashlight while one of the others cuts a hatch door into the wallboard and looks in with a flashlight, reports that there are several, maybe three squirrels in the wall near the floor and that they will need to make a hole lower to get them out.
Two squirrels are in the trap and they are pissed.
Out of the apartment they go to be released.
Ben comes back with the empty trap.
One more is retrieved and he is even more pissed.
Out he goes.
The maintenance guy that is left is checking to hear if there are any others.
He called for Ben who is having trouble getting the third squirrel out of the trap.
Ben comes back about 5 or so minutes later reporting the trouble removing the third squirrel from the trap.
the next 10 or so minutes are consumed with trying to get the fourth squirrel to fall to the floor and then to coax him into the trap so that he can be moved outside and be free.
#4 doesn't want to leave. He is screaming and carrying on and seems to be trying to get away from the guys, who have #4 by the tail with, one of those picker-uppers kind of like this, except with two movable grabbers:
The second fellow eventually gives up on the remote tongs and grabs the squirrel by the tail and trys to coax him into the trap for removal. squirrel #4 tries to climb up the wall and ut the upper hole and is denied exit.
#4 is in the trap and out the door.
The other guy is listening to the wall and tapping gently to see if there are any more.
Ben comes back and reports that #1-#3 are still in the same place on the tree where he coaxed them out of the trap and that he finally had to prod #4 with a stick to get him out of the trap.
The guys exchange radios and the second guy heads out.
I say Thank You to guy #2.
Ben says that he'll be back with supplies close up the hole temporarily so that they can get back in if the parents or the babies come back.
Jeff - OK.
He comes back and finishes.
Jeff - Do you have a shop vac to clean up the shards of paper that came out of the wall with the squirrels?
Ben - yes. I'll be back with a dustpan and broom.
Ben comes back with cleaning supplies and a bottle of Lysol cleanup spray.
My mood has definitely improved over the course of the afternoon. Dave can attest to that and Kim has felt some of my ire. The maintenance guys have overheard some of the conversations between Dave & I and Kim & I and made comments of their own.