?

Log in

No account? Create an account

Jeff's GeekBearCave on LJ

[no user serviceable parts inside.]


December 29th, 2004

When you are oncall, NEVER tempt Murphy... @ 05:15 pm

Mood: rushed rushed

...hum, tempt just doesn't look correct.

I'm oncall today and tomorrow.
It was Larry & I in the office and it was QUITE...
Larry split at about 3 in the afternoon and I was wondering what I would get to charge my time to today, when it happened.
Just at 4pm I got a call from our customer checking up on an issue that Larry was working on.


Sorry, no, he's not in right now, Larry has left for the day, but he'll be in tomorrow.
Is there something I can do for you?
Yes, I need someone to take a look at (blah) ticket that he was working on, the user is asking that the severity get raised, their workorder is due this afternoon and they insisted that I call and find out where this issue is.

OK, sure, what is the ticket number and I'll have a look see. BTW, both of our developers are currently unavailable, (blah) is on vacation and (blah2) is probably gone for the day, but I'll e-mail him to see if he's still available.


Started looking at issue, called the customer back

Hi, (blah) I was looking at circuit (blah) and it seems to be OK, the order and the tasks are all in implementation complete.
Could you please verify that I am looking at the correct circuit?
OK, Thanks, you can call me back at (blah #)


e-mail sound: crumpling of paper

reassigned ticket, high severity, from another support group that was taking a look and it turned out to be our product that needed to poke at the issue.

Phone rings, the boss's desk number rings into my other desk phone and my cellphone receivs the e-mail to alert me.
call in for the message and ...
wait for it...
just a little more time...
She is calling to tell me about the ticket that got transferred to us.
I called her back to allay her fears that I didn't see the tix come in, then call the customer to see what's up.

The moral of this blathering is:
When you're oncall and the only one in the office
Never
Never
Never

Tempt Mr Murphy.
 
Share  |  |

Comments

 

Jeff's GeekBearCave on LJ

[no user serviceable parts inside.]