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Jeff's GeekBearCave on LJ

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May 21st, 2007

I probably expect too much... @ 05:29 pm

Mood: aggravated aggravated

I sent this in to the Lowe's feedback form.
I did not have a good experience at your Eatontown Lowe's store today.

I went to your store in Eatontown, NJ today to have some keys made. I asked the fellow behind the counter for three sets of 4 keys. I presented the keys, the fellow asked what the keys were for. A travel trailer, I said. He started trying to push the original keys into a selection device on the machine. He asked a car or truck? No, a camper, travel trailer, like a motor home, I said. He continued trying to push the keys into a plastic selector on the key making machine. I came around the side and suggested that he try another type of key. (time passes) He eventually settled on a type 78 & 80 key blank and he showed me that my keys went into the holes.

He asked how many I wanted. Four each of the rubber rimmed ones and four of the brass one, I said. The keys are made, about half way through the sets another customer walks up to the counter. The fellow making my keys keeps walking from the key machine to the back counter, yelling across the aisle to another employee about something or another, certainly nothing that I asked and he hasn't recognized the new customer. About 7 or 8 minutes later, almost at the end of my 12 keys, another employee passing by, notices the second customer and walks up behind the counter to engages the second customer. The second customer was handled in a much better fashion by the second employee then I was by the fellow who made my keys.

I get home to find out that the key blanks he chose were too short for the keys that he was trying to make. On closer inspection I see that the profile of the keys are also completely wrong and do not match the originals.

I will NEVER use any Lowe's store for my key needs from this point forward. It is clear to me that the 'system' that you use for selecting and copying keys in faulty. You should contact the manufacturer of the system - Hillman or you should make sure that your personnel are properly trained in the use of the equipment.

I will be returning ALL the keys made today for refund. I have found a trained locksmith locally that I will be using from now on.
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Date:May 22nd, 2007 03:32 am (UTC)
We've had some severe problems with the Lowes in our area. They were brand new so I wanted to try them out.

We bought a washer and dryer from them and made sure to specify that we needed GAS appliances. Everything was fine. However, the delivery was botched TWICE. On the third time, they arrive with the stuff, only to tell us that, oh yeah, they can't install it, they aren't certified. (Consider we paid for installation, that's a problem.)

So they take the stuff back with them (as I wouldn't let them unload it at all). And another week passes waiting to hear back from the gas installer. He gives us the run around and finally agrees to install the dryer. So we ask about the washer. "Oh, I don't do that."

Oh hell no. We cancelled the entire order.

Over the next SIX months, we fought with Lowes over the phone to remove the delivery charge from our bill, as they never did deliver it. It never left the truck.

We finally went into the store just to pay it before it was sent to a collection agency and the ORIGINAL SALESMAN was there and agreed with us and cancelled the delivery charge for us. (At least he was good.)

So yeah, Lowes is at the bottom of my list again. :P
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Date:May 22nd, 2007 07:30 pm (UTC)
Shortly after Lowes opened their store in town we checked it out. They had lots of stuff that we needed, the staff was pleasant, knowledgeable and very Very cute bubbas. They had cashiers, actual cashiers, taking transactions.

Today there were two folks taking transactions. The cashier at the returns desk, one other *real* cashier and the person watching over the self-checkout lanes.

Now they are starting to suck like most other places.
(no subject) - (Anonymous)
[User Picture Icon]
Date:May 22nd, 2007 07:51 pm (UTC)
We've got a Home Depot (daddy/homo depot) about 12 mintes drive from the Lowes, which is a 5 minute drive from the apartment, so we have our pick!

sorry to hear that y'all have had issues with them, too!

Jeff's GeekBearCave on LJ

[no user serviceable parts inside.]